Key information

• You have 30 days to initiate your return
• Up to 14 days to process refunds
• No restocking fee
• Return shipping costs are the responsibility of the customer

Return process

Did you receive your package and you want to return some or all items for any reason? No drama! Contact us at Support@gloedjewelry.com within 30 days to initiate the return.

We accept returns for both defective and non-defective items.

First of all, please understand that the items must be in a certain condition - most notably we are not a place from where you rent stuff, so you can try it on and that's pretty much it. No sign of use, no damage (obv.), original tags still attached.

Contact us at Support@gloedjewelry.com to initiate the return. If you send the package without talking us first, you might have as well shipped it to the outback - we'll have no clue what it is and probably just toss it.

Do use a service with a tracking number, as neither of us want the package to get lost, do we?

Refunds

When we indeed receive your package, we'll send you a confirmation email. Then you can crack a cold one (or several, in fact), because it may take us up to 14 days to process and return your money. You'll see it on the same payment instrument you used when you placed your order.

Cancellations

Something came up and you need to cancel? We can defo do that! Just let us know at Support@gloedjewelry.com and make sure to do it before we dispatch the order (usually 1-2 days). If you are too late, no need to crack the shits - you can still return it, you'll just have to pony up the return shipping costs.

Wrong / damaged items

Oh boy. The package has arrived, but something's wrong? Usually that's an error on our side - that we pack the wrong size or a different color.

Please reach out to Support@gloedjewelry.com within 24 hrs of getting the package. Attach photos, your order number and let us know what's wrong - we'll haul ass to fix it.

Contact

• Phone number: +31620231149
• E-mail: Support@gloedjewelry.com

Business address:
Noteneeweg 59,
4535 AT Terneuzen,
Netherlands

Opening hours:

Monday - Friday: 08:00 - 18:00 (GMT-4)