Frequently Asked Questions

When can I expect my order?
Processing takes 1-3 business days and shipping takes 4-6 business days if you order before 3pm (GMT-4). In total, it takes about 5-9 business days.

The expected delivery time has passed, what is the status of my order?
In 99% of cases, orders are delivered on time. Unfortunately, it can happen that the delivery of an order is delayed. You can check the status of your order by clicking on the following link: Track your shipment. If you have not received your order 7 days after the expected delivery date, please contact us.

How much are the shipping costs?
We never charge shipping costs. This means that the shipping costs are completely free for you.

I want to return an item, what should I do?
For detailed return instructions, please see our refund policy